FAQ

Useful information
Q: I am totally new to this "website thing". How does the whole process work?
A: Never fear, that's why we are here. You can learn about our time-proven process in our process section.


Q: How much does a website cost?
A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $5,000 range for basic business sites and range upward depending on your unique needs.


Q: How does the payment process work?
A: The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.


Q: How long does it take to build a website?
A: Our standard websites take approximately 120 days to create. Our E-commerce (online store) websites take approximately 160 days to create. This time will vary from project to project.


Q: Who will I work with during the project?
A: Our clients work directly with our Project manager that manages the whole development process over the project.


Q: Can you help me update my existing website that another web firm built?
A: Yes. After full site audit and testing. There are issues of liability of multiple programmers touching the same code over time.


Q: Can you help me write content for my website?
A: Yes. We include copywriting and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.


Q: Can you help me source photos for my website?
A: Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.


Q: Do I own my website?
A: YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.


Q: How do I make sure my Magento eCommerce project gets off to a good start?
A: There comes a time in the lifecycle of every site to evaluate where it is heading or find new strategies to fight stagnation in sales. This can be a very stressful time, filled with doubt and anxiety. Given what can happen if your eCommerce site does not work correctly, deploying or replatforming a site is not a project to be taken lightly. Success depends on having a well-developed roadmap and a partnership with the right consultant.


Q: How do I choose a Magento eCommerce partner?
A: Cooperation between the client and the development team can make or break a Magento eCommerce implementation project. Engaging with the right partner can mean the difference between success and disaster. This will not only save you time and money but in the end, you will have the online store you dreamed of having.


Q: What should be included in my eCommerce strategy?

A: Goals! Before you start anything decide – in writing – on the overall goals of your site and how you will measure success. If your team does not agree on this first step, the design process will be a mess and you will ultimately have no clear indicator of a successful project. Once that is completed you can plan for the remaining components: target audience, the level of personalization your technology supports, content plan, user experience, mobile, and other channel availability, third-party add-ons needed to support your site, and whose help you need to turn your strategy into reality.


Q: How do I get my Magento eCommerce site and back-office systems to work together?

A: Most therapists will tell you that communication is the key to any collaborative relationship. We say that the same is true for the relationship between your eCommerce platform and any back-office systems, including your ERP. While we may not be a team of licensed therapists, we are a certified Magento solution provider with the know-how to get your systems talking.


Q: How many other systems can I connect to my Magento eCommerce site?

A: When it comes to third-party systems, you can theoretically connect as many as you're willing to pay for. As long as you are going through the API, you can add as many systems as you need for things like CRM, ERP, shipping, promotions or rewards, search solutions, or marketplace extensions.

Modules, however, are different than systems. Because they are made in a vacuum with no regard for other modules, best practices suggest limiting the number of modules to 10 or 15 maximum. If each of those modules affects a different aspect of your site, you should be fine. If you have more than one module for a specific function, such as promotions, you start running into problems. Your best option for incorporating modules is to leverage customization through a certified partner.


Q: Can you help pick up the pieces after my developer bailed on me?

A: Sadly, this is a story we hear all too often. Magento is a powerful platform on which to run your eCommerce site, and while it was developed with the end user in mind, it still requires someone with a technical background to make sure you can fully take advantage of all that it has to offer, as well as extend it to tailor its functions to your needs. Nobody wants to be sloppy seconds, but we're happy to be your rebound developers in order to get your site back on track.



Q: Do I own my website?

A: YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.



Q: How do I make sure my Magento eCommerce project gets off to a good start?

A: There comes a time in the lifecycle of every site to evaluate where it is heading or find new strategies to fight stagnation in sales. This can be a very stressful time, filled with doubt and anxiety. Given what can happen if your eCommerce site does not work correctly, deploying or replatforming a site is not a project to be taken lightly. Success depends on having a well-developed roadmap and a partnership with the right consultant.


Q: How do I choose a Magento eCommerce partner?

A: Cooperation between the client and the development team can make or break a Magento eCommerce implementation project. Engaging with the right partner can mean the difference between success and disaster. This will not only save you time and money, but in the end you will have the online store you dreamed of having.


Q: What should be included in my eCommerce strategy?

A: Goals! Before you start anything decide – in writing – on the overall goals of your site and how you will measure success. If your team does not agree on this first step, the design process will be a mess and you will ultimately have no clear indicator of a successful project. Once that is completed you can plan for the remaining components: target audience, the level of personalization your technology supports, content plan, user experience, mobile and other channel availability, third party add-ons needed to support your site, and whose help you need to turn your strategy into reality.


Q: How do I get my Magento eCommerce site and back office systems to work together?

A: Most therapists will tell you that communication is the key to any collaborative relationship. We say that the same is true for the relationship between your eCommerce platform and any back office systems, including your ERP. While we may not be a team of licensed therapists, we are a certified Magento solution provider with the know-how to get your systems talking.


Q: How many other systems can I connect to my Magento eCommerce site?

A: When it comes to third-party systems, you can theoretically connect as many as you're willing to pay for. As long as you are going through the API, you can add as many systems as you need for things like CRM, ERP, shipping, promotions or rewards, search solutions, or marketplace extensions.

Modules, however, are different than systems. Because they are made in a vacuum with no regard for other modules, best practices suggest limiting the number of modules to 10 or 15 maximum. If each of those modules affect a different aspect of your site, you should be fine. If you have more than one module for a specific function, such as promotions, you start running into problems. Your best option for incorporating modules is to leverage a customization through a certified partner.


Q: Can you help pick up the pieces after my developer bailed on me?

A: Sadly, this is a story we hear all too often. Magento is a powerful platform on which to run your eCommerce site, and while it was developed with the end user in mind, it still requires someone with a technical background to make sure you can fully take advantage of all that it has to offer, as well as extend it to tailor its functions to your needs. Nobody wants to be sloppy seconds, but we're happy to be your rebound developers in order to get your site back on track.
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